Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What are your standard shipping times for indoor plants?
To ensure your greenery arrives healthy, we ship via express couriers. Orders are typically processed within 2 business days and delivered within 3-5 business days depending on your location.
Do you offer a guarantee on live plants?
Yes, we offer a 14-day 'Happy Plant Guarantee.' If your plant arrives damaged or dies within the first two weeks, we will replace it free of charge.
What is your return policy for home decor and furniture?
Non-living items can be returned within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
How do I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are your pots and planters weather-resistant?
Most of our outdoor collection is UV-protected and frost-resistant. Please check the 'Specifications' section on the individual product page for specific material details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.